Books by Ken Blanchard Best Selling Author of The One Minute Manager

  Books by Ken Blanchard Best Selling Author of The One Minute Manager

Books in list (46)


Title: The New One Minute Manager

A new edition based on the timeless business classic—updated to help today’s readers succeed more quickly in a rapidly changing world. For decades, The One Minute Manager® has helped millions achieve more successful professional and personal lives. While the principles it lays out are timeless, our world has changed drastically since the book’s publication. The exponential rise of technology, global flattening of markets, instant communication, and pressures on corporate workforces to do more with less—including resources, funding, and staff—have all revolutionized the world in which we live and work. Now, Ken Blanchard and Spencer Johnson have written The New One Minute Manager to introduce the book’s powerful, important lessons to a new generation. In their concise, easy-to-read story, they teach readers three very practical secrets about leading others—and explain why these techniques continue to work so well. As compelling today as the original was thirty years ago, this classic parable of a young man looking for an effective manager is more relevant and useful than ever.
Author(s): Ken Blanchard;Johnson Spencer
ISBN 13: 9780062367549
Pages: 112
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Title: Raving Fans: A Revolutionary Approach to Customer Service

<p>"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."</p> <p>This, in a nutshell, is the advice given to a new Area Manager on his first day—in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.</p> <p>Written in the parable style of <b>The One Minute Manager, Raving Fans</b> uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month.</p> <p>America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. <b>Raving Fans</b> includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.</p> <p>Written in the parable style of <i>The One Minute Manager</i> by its co-author, <i>Raving Fans</i> uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature -- not just another program of the month. </p>
Author(s): Ken Blanchard
ISBN 13: 9780688123161
Pages: 160
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Title: One Minute Manager Meets the Monkey

One simple idea can set you free: Don't take on a problem if it isn't yours! One of the most liberating books in the extraordinary One Minute Manager Library teaches managers an unforgettable lesson: how to have time to do what they want and need to do. The authors tell why managers who accept every problem given them by their staffs become hopeless bottlenecks. With a vivid, humorous, and too-familar scenario they show a manager loaded down by all the monkeys that have jumped from their rightful owners onto his back. Then step by step they show how managers can free themselves from doing everyone else's job and ensure that every problem is handled by the proper staff person. By using Oncken's Four Rules of Monkey Management managers will learn to become effective supervisors of time, energy, and talent -- especially their own.

If you have ever wondered why you are in the office on the weekends and your staff is on the golf course, The One Minute Manager Meets the Monkey is for youit's priceless!

The author tells managers not to take on problems if the problems don't belong to them. He tells them how to give back these monkeys, thus increasing production and reducing stress.

Author(s): Kenneth H. Blanchard
ISBN 13: 9780688103804
Pages: 137
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Title: Lead Like Jesus: Lessons from the Greatest Leadership Role Model of All Time

<p class="null1">"The more I read the Bible, the more evident it becomes that everything I have ever taught or written about effective leadership over the past 25 years, Jesus did to perfection. He is simply the greatest leadership role model of all time." -Ken Blanchard</p> <p>With simple yet profound principles from the life of Jesus and dozens of stories and leadership examples from his life experiences, veteran author, speaker and leadership expert Ken Blanchard guides readers through the process of discovering how to lead like Jesus. He describes it as the process of aligning two internal domains-the heart and the head-and two external domains-the hands and the habits. These four dimensions of leadership form the outline for this very practical and transformational book.</p>
Author(s): Ken Blanchard
ISBN 13: 9781400314201
Pages: 272
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Title: Gung Ho!

<p>Ken Blanchard and Sheldon Bowles, co-authors of the <b>New York Times</b> business bestseller <b>Raving Fans,</b> are back with <b>Gung Ho!</b> Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.</p> <p><b>Raving Fans</b> taught managers how to turn customers into full-fledged fans. Now, <b>Gung Ho!</b> brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho—a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:</p> <ul> <li><b>The Spirit of the Squirrel</b></li> <li><b>The Way of the Beaver</b></li> <li><b>The Gift of the Goose</b></li> </ul> <p>These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the <b>Fortune 500,</b> this book ensures Gung Ho employees committed to success.</p> <p><b>Gung Ho!</b> also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, <b>Gung Ho!</b> is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.</p> <p>Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with <b>Gung Ho!,</b> revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization.</p> <p><b>Raving Fans</b> brilliantly schooled managers on how to turn customers into raving fans. <b>Gung Ho!</b> now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of <b>Gung Ho!</b> are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like <b>Raving Fans, Gung Ho!</b> delivers.</p>
Author(s): Ken Blanchard
ISBN 13: 9780688154288
Pages: 208
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Title: Whale Done!: The Power of Positive Relationships


What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home.

When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right).

In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

Author(s): Kenneth H. Blanchard
ISBN 13: 9780743235389
Pages: 128
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Title: Lead with LUV: A Different Way to Create Real Success

Foreword by Herb Kelleher, Founder of Southwest Airlines

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was profitable year after year--for decades.

Colleen Barrett began her career as an executive secretary, yet Southwest Airlines’ founder chose her to succeed him as president. When asked why, he said, “Because she knows how to love people to success.”

Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and Ken Blanchard, the legendary author of The One Minute Manager. Together, they reveal why leading with love is the most powerful way to lead, how to make it work, and how it can help you achieve unprecedented business performance.

It’s not about being “soft”!

What leading with love really means in the organizational context

The real meaning of “servant leadership”

Love in action: how to make it work

Handling inappropriate behavior or performance

“Tough love,” redirection, and when to “share” your nonperformers

Sustaining leadership with love

Building the right vision and culture--and keeping them for the long haul

Author(s): Kenneth H. Blanchard
ISBN 13: 9780137039746
Pages: 158
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Title: Lead with LUV: A Different Way to Create Real Success

Foreword by Herb Kelleher, Founder of Southwest Airlines

Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Customers were loyal, employees loved to work there, and it was profitable year after year--for decades.

Colleen Barrett began her career as an executive secretary, yet Southwest Airlines’ founder chose her to succeed him as president. When asked why, he said, “Because she knows how to love people to success.”

Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and Ken Blanchard, the legendary author of The One Minute Manager. Together, they reveal why leading with love is the most powerful way to lead, how to make it work, and how it can help you achieve unprecedented business performance.

It’s not about being “soft”!

What leading with love really means in the organizational context

The real meaning of “servant leadership”

Love in action: how to make it work

Handling inappropriate behavior or performance

“Tough love,” redirection, and when to “share” your nonperformers

Sustaining leadership with love

Building the right vision and culture--and keeping them for the long haul

Author(s): Kenneth H. Blanchard
ISBN 13: 9780137039746
Pages: 158
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Title: The One Minute Manager Builds High Performing Teams

<p>Newly updated and backed by decades of research, this classic guide will equip leaders and team members alike to unleash the power of teamwork.</p> <p>Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Ken Blanchard, bestselling coauthor of <b>Raving Fans</b>, <b>The One Minute Manager</b><small><sup>®</sup></small> and <b>Gung Ho!</b>, teams up with Donald Carew and Eunice Parisi-Carew to explain how all groups move through four stages of development on their way to becoming high performing teams—orientation, dissatisfaction, integration and production. The authors then show how a manager can help any group become effective quickly and with a minimum of stress.</p>
Author(s): Ken Blanchard
ISBN 13: 9780061741203
Pages: 128
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Title: Self Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Self Leadership

<p>Ken Blanchard's phenomenal bestselling classic <b>The One Minute Manager</b> explores the skills needed to become an effective self leader. Now, <b>Self Leadership and the One Minute Manager</b> clearly and thoroughly reveals how power, freedom, and autonomy come from having the right mind-set and the skills needed to take personal responsibility for success.</p> <p>In this captivating business parable, number one <b>New York Times</b> bestselling author Ken Blanchard, with coauthors Susan Fowler and Laurence Hawkins, tells the story of Steve, a young advertising executive who is about to lose his job. During a series of talks with a gifted magician named Cayla, Steve comes to realize the power of taking responsibility for his situation and not playing the victim. Passing along the knowledge she has learned from the One Minute Manager, Cayla teaches Steve the three skills of self leadership. These three techniques not only empower him to keep his job but show him what he needs to know in order to keep growing, learning, and achieving.</p> <p>For twenty-five years, millions of managers in Fortune 500 companies and small businesses nationwide have followed Ken Blanchard's management method, thus increasing their productivity, job satisfaction, and personal prosperity. Now, discover Ken Blanchard's newest techniques in <b>Self Leadership and the One Minute Manager</b> and experience the profitability that has been achieved by applying his management lessons.</p>
Author(s): Ken Blanchard
ISBN 13: 9780060799120
Pages: 176
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Title: Great Leaders Grow: Becoming a Leader for Life

<p>Successful leaders don’t rest on their laurels. Leadership must be a living process, not a title on a business card, and life means growth. As Ken Blanchard and Mark Miller write in the introduction, “the path to increased influence, impact, and leadership effectiveness is paved with personal growth.… Our capacity to grow determines our capacity to lead. It’s really that simple.” <i>Great Leaders Grow</i> shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives.</p> <p>As the book opens, Debbie Brewster, an accomplished leader herself, becomes a mentor to Blake, her late mentor’s son, as he begins his career. Debbie tells Blake, “How well you and I serve will be determined by the decision to grow or not. Will you be a leader who is always ready to face the next challenge? Or will you be a leader who tries to apply yesterday’s solutions to today’s problems? The latter will ultimately fail. The difference: the decision to grow. And not a short-term decision but a decision to grow throughout your career and throughout your life. This single decision is a game changer for leaders.”</p> <p>Over the next several weeks Debbie reveals what this means in practical terms. She and Blake explore four ways that leaders must continue to grow, both on the job and off, because who you are as a leader is inextricably connected to who you are as a person. Whether you’re a CEO or an entry-level employee, you’ll be inspired to reflect on your own life and to design your own unique long-term growth plan, leading to not only continuing professional success but personal fulfillment as well.<br> &nbsp;</p>
Author(s): Ken Blanchard
ISBN 13: 9781609943035
Pages: 144
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Title: The Leadership Pill: The Missing Ingredient in Motivating People Today

<p>Now can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's <i>The Leadership Pill</i> provides the answer. In the bestselling tradition of <i>Whale Done!</i> and <i>The One Minute Manager,</i> their entertaining and inspiring new book is a parable about the competition between two leaders with totally different management styles — a story that reveals the ingredients of truly effective leadership.</p> <p>Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix.</p> <p> Destined to be a transforming experience for countless readers, <i>The Leadership Pill</i> shows business managers at any level how to apply the right techniques for getting both results and the commitment of their people, even when the pressure to perform is high.</p>
Author(s): Ken Blanchard
ISBN 13: 9780743250016
Pages: 128
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Title: Power of Ethical Management: Why the Ethical Way Is the Profitable Way, in Your Life & in Your Business

Ethics in business is the most urgent problem facing America today. Now two of the best-selling authors of our time, Kenneth Blanchard and Norman Vincent Peale, join forces to meet this crisis head-on in this vitally important new book. The Power of Ethical Management proves you don't have to cheat to win. It shows today's managers how to bring integrity back to the workplace. It gives hard-hitting, practical, ethical strategies that build profits, productivity, and long-term success.

From a straightforward three-step Ethics Check that helps you evaluate any action or decision, to the "Five P's" of ethical behavior that will clarify your purpose and your goals, The Power of Ethical Management gives you an immensely useful set of tools. These can be put to work right away to enhance the performance of your business and to enrich the quality of your life. The Power of Ethical Management is no theoretical treatise; Peale and Blanchard speak from their own enormous and unique experience, They reveal the nuts and bolts, practical strategies for ethical decisions that will show you why integrity pays.

"So Vince Lombardi was wrong. Winning is not the only thing as headlines and hearings from Wall Street to Washington confirm. Now comes a better game plan from the powerful one-two punch of Ken Blanchard and Norman Vincent Peale in a quickreading new book, The Power of Ethical Management. Peale and Blanchard may be the best thing that has happened to business ethics since Mike Wallace invented 60 Minutes.

— JOHN MACK CARTIER
Editor-in-Chief
Good Housekeeping

This book gives practical specific advice on how to make good decisions that are ethically based.

Author(s): Norman V. Peale
ISBN 13: 9780688070625
Pages: 144
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Title: Putting the One Minute Manager to Work: How to Turn 3 Secrets into Skills

<p><b>The One Minute Manager</b>, published in 1982, took the world by storm. More than 13 million copies have been sold in this country and it has been translated into more than 25 languages, making it one of the most influential books about business management ever written. The second book in this record-breaking series, <b>Putting the One Minute Manager to Work</b>, turns the three secrets of One Minute Management into day-to-day skills and shows how they work in real-life situations. By going straight to boardrooms and assembly lines for their examples, the authors put the One Minute concepts into working systems that directly affect a company's bottom line. Here is the next step in the revolutionary, simple, and uniquely effective system that is changing how the world runs business.</p>
Author(s): Ken Blanchard
ISBN 13: 9780060881672
Pages: 112
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Title: Helping People Win at Work: A Business Philosophy Called &quot;Don't Mark My Paper, Help Me Get an A&quot; (Leading at a Higher Level Series)

<p>Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in <i>Helping People Win at Work</i>, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard’s techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.</p> <p>Ridge introduces WD-40 Company’s year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Blanchard explains why WD-40 Company’s Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization. In this book, you’ll learn how to:</p> <p>· Stop building failure into your mentoring of employees</p> <p>· Set goals using the SMART approach: specific, motivational, attainable, relevant and trackable</p> <p>· Help people move through all four stages of mastery</p> <p>· Create a culture that shares knowledge and encourages nonstop learning</p> <p>“I’m thrilled that the first book in our <i>Leading at a Higher Level</i> series is with Garry Ridge, president of WD-40 Company. For years I’ve been concerned about how people’s performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The manager’s responsibility is focused on sorting people out.</p> <p>When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow! What a difference it has made in WD-40<br> Company’s performance.”</p> <p class="null1">--Ken Blanchard</p> <p>“When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don’t we do that in business? So that’s exactly what I did at WD-40 Company when we set up our ‘Don’t Mark My Paper, Help Me Get an A’ performance management system. Has it made a difference? You’d better believe it. Ever since we began the system, our company’s annual sales have more than tripled, from $100 million to more than $339 million. And we’ve accomplished this feat while making the company a great place to work.”</p> <p class="null1">--Garry Ridge</p>
Author(s): Ken Blanchard
ISBN 13: 9780137011711
Pages: 192
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Title: The Heart of a Leader: Insights on the Art of Influence

<p>Ken Blanchard is one of America's best-known leadership and business experts. And now he helps you understand and experience the art of influence by revealing the greatest life and leadership lessons he's learned in his rich career as an educator and business leader.</p> <p><i>The Heart of a Leader</i> offers Blanchard's insight and wisdom on:</p> <ul> <li>Choosing values</li> <li>Aiming for excellence</li> <li>Maintaining integrity</li> <li>Finding the courage to change</li> <li>Helping others reach their potential</li> <li>And much more</li> </ul> <p>Arranged with your busy schedule in mind, this book offers you Blanchard's most important concepts in an accessible format. You can reach for instant motivation and insight on a daily basis or soak it up in one reading.</p> <p>Powerfully challenging and deeply inspiring, <i>The Heart of a Leader</i> will enable you to develop the courageous heart of a true leader. master key attitudes and actions to impact lives around you. and enjoy the profound wisdom that only Ken Blanchard can deliver.</p>
Author(s): Ken Blanchard
ISBN 13: 9780781445436
Pages: 192
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Title: Trust Works!: Four Keys to Building Lasting Relationships

<p><em>Trust Works!</em></p> <p><em>How to build it—How to keep it</em></p> <p>In this enlightening guide developed from his popular Trust Works! training program, #1 bestselling author and management guru Ken Blanchard turns his vast knowledge and insight to one of the most timely and complex issues that affects all areas of our lives.</p> <p>Once upon a time, a dog and a cat lived together with other animals and the humans who cared for them. But canine and feline did not trust each other—a situation that led to fighting, backbiting, and sabotaging that soon affected the whole household.</p> <p>Unless their conflict was resolved, all of the pets would lose their home. Fortunately, a wise old parrot stepped in, teaching dog and cat the ABCDs of trust. As each became aware of the unconscious behaviors at the root of their hostility, dog and cat discovered how to change their behavior—a mutual transformation that created a happy, productive environment for all.</p> <p>In <em>Trust Works!</em> Ken Blanchard applies that fable to real-life situations to show anyone how to get along better with those around them. He outlines his ABCD trust model and uses it to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership.</p> <p>In today's polarized society, building trust—and sustaining it—has never been more important or seemingly elusive. <em>Trust Works!</em> provides a common language and essential skills that can replace dissension with peace and cooperation and help us all work together productively and in harmony.</p>
Author(s): Ken Blanchard
ISBN 13: 9780062205988
Pages: 160
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Title: Who Killed Change?: Solving the Mystery of Leading People Through Change

<blockquote> <p>Who Killed Change?</p> <p>Solving the Mystery of Leading People Through Change</p> </blockquote> <p>Every day organizations around the world launch change initiatives—often big, expensive ones—designed to improve the status quo. Yet 50 to 70 percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale.</p> <p>Who or What Is Killing Change?</p> <p>That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who's investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters.</p> <p>The suspects are sure to sound familiar and you're bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization.A step-by-step guide at the back of the book shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives, and you'll learn best practices for enabling and sustaining the desired change.</p>
Author(s): Ken Blanchard
ISBN 13: 9780061778933
Pages: 160
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Title: Full Steam Ahead!: Unleash the Power of Vision in Your Company and Your Life

<p>According to Ken Blanchard and Jesse Stoner, vision does not have to be magical or intangible, bestowed only by great leaders. Everyone is capable of creating a vision and bringing it to reality. Full Steam Ahead! shows how. This practical and inspiring guide uses an entertaining story about two people who are each struggling with the need for vision. Readers journey with them as they discover the three elements of a compelling vision and the guidelines to create a shared vision that unleashes energy and potential. An appealing, easy-to-read book, Full Steam Ahead! clarifies the differences between an enduring vision and a time-bound goal; shows how to create a sustaining vision that will provide focus, energy, and direction over time; and presents a foolproof plan for engaging people in organizations to become involved in shaping a vision that resonates with their own hopes and dreams.</p>
Author(s): Ken Blanchard
ISBN 13: 9781605098753
Pages: 216
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Title: Zap the Gaps!: Target Higher Performance and Achieve it!

Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Author(s): Ken Blanchard
ISBN 13: 9780060503000
Pages: 160
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Title: Leadership by the Book: Tools to Transform Your Workplace

<p>In today's changing business world, leaders face more challenges than ever before, whether from increased competition, new ways of reaching customers, or motivating people.</p> <p><b>Leadership by the Book</b> is an exceptional new book, brimming with insights, ideas, tools, and tactics for becoming a successful leader. Written in the parable format of Ken Blanchard's bestselling <b>The One Minute Manager.</b> and <b>Raving Fans,</b> it tells the story of a professor and a minister who school a young professional in management skills and ethics. Citing Jesus as a source for practical lessons in effective leadership, the authors explore the concept of "servant leadership" and offer simple strategies for bringing vision and values to any organization. Individuals will learn how to:</p> <ul> <li>Achieve goals without sacrificing character or faith</li> <li>Inspire and sustain commitment and others to give their best</li> <li>Build teamwork and celebrate successes</li> <li>Find personal passion and meaning in work</li> </ul> <p>Sure to be required reading for managers and employees, <b>Leadership by the Book</b> can also be applied in day-to-day life by parents, coaches, entrepreneurs, and community leaders everywhere.</p>
Author(s): Ken Blanchard
ISBN 13: 9780688172398
Pages: 240
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Title: The Generosity Factor: Discover the Joy of Giving Your Time, Talent, and Treasure

Don't you feel that way sometimes about greed? The things some people do in the pursuit of self-gratification would make anybody see red. And they should. Just look at what has happened to our families, our healthcare system, our corporate ethics, our cities, our environment, our national reputation, our fundamental ability to love -- all because, at rock bottom, some folks are out for themselves at any cost. They've completely missed the path to fulfillment. There is a route to genuine and enduring satisfaction, but it flies in the face of this greedy, self-obsessed culture. It's called generosity, and it involves freely giving our four most valuable resources -- our time, talents, treasure, and touch -- and receiving unimaginable riches in return. <p>The Generosity Factor is a powerful and visionary parable for every man or woman who senses that there's more to life than getting more. You can read this book in a few hours, but the wisdom you'll obtain will last -- and shape you -- for a lifetime. Ken Blanchard and S. Truett Cathy tell the story of two similar yet very different people: the self-made young Broker who knows all about acquiring wealth, and the wise Executive who has discovered the reason for doing so. Their brief but profound encounter reveals five key principles that will have a lasting effect on the Broker's life -- and on yours. For they comprise the vital heart of The Generosity Factor, and their impact extends far beyond anything you can imagine.</p> <p> Don't just curse the darkness -- strike a match. Factor The Generosity Factor into your life, line up your actions with the lavish heart of God, and discover a wealth that continues to flourish the more you give to others.</p>
Author(s): Ken Blanchard
ISBN 13: 9780310324997
Pages: 128
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Title: The Mulligan: A Parable of Second Chances

In this hardcover book endorsed by golf legend Jack Nicklaus and written in the appealing parable style of other bestselling books such as Who Moved My Cheese?; Gungo Ho!; and Whale Done!; golf pro Wally Armstrong and author Ken Blanchard walk you through time-tested steps for improving your golf game and your life. Told through the eyes of Paul McAllister, the Ivy League--educated founder of a multimillion dollar business, this inspiring story about relationships, forgiveness, and priorities is the shot of grace you've been looking for. Golf's gracious do-over, a mulligan is the beginning of Paul's own second chance. Guided by the wisdom and advice of an old pro, Paul learns about priorities, self-confidence, and playing a good game both on and off the course. If you ever thought it would be great to do some things over in life---to get a second chance---in the grip of golf pro Wally Armstrong and Ken Blanchard, author of the bestselling The One Minute Manager, The Mulligan becomes a life-changing principle.
Author(s): Wally Armstrong
ISBN 13: 9780310328148
Pages: 160
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Title: One Minute Manager Balances Work and Life

<p>This is the story of a One Minute Manager who was so successful in every way that he forgot one important thing: He forgot to stay physically fit. He was so much in demand that he ate on the run, didn't take time to exercise, and all the while saw his weight balloon and his breath grow shorter. He soon discovered success in business was endangering his health. His life was out of balance.For all those busy, achieving people with overcrowded schedules, here is a useful blueprint that shows how to manage stress and make a lifetime commitment to fitness and well-being. By following four important strategies for balancing a complicated life, everyone can get their bodies back into shape and their lives into proper perspective. <b>The One Minute Manager Balances Work and Life</b> offers a way to achieve not only a new, healthier style of living but increased productivity as well. For the millions of readers of Ken Blanchard's bestselling books—including <b>Raving Fans</b> and <b>Gung Ho!</b>—here's invaluable advice for getting the most out of life.</p>
Author(s): Ken Blanchard
ISBN 13: 9780688168506
Pages: 128
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Title: The One Minute Entrepreneur: The Secret to Creating and Sustaining a Successful Business

Mega-bestselling author Ken Blanchard and celebrated business leaders Don Hutson and Ethan Willis present an inspiring story that reveals the secrets to becoming a successful entrepreneur.

In THE ONE MINUTE ENTREPRENEUR, Ken Blanchard (coauthor of the #1 bestselling business classic The One Minute Manager), Don Hutson, CEO of U.S. Learning, and Ethan Willis, CEO of Prosper Learning, tell the inspiring story of one man’s challenges in creating his own business. Through a powerful and engaging narrative, we confront many of the typical problems all entrepreneurs face in starting up their business, from finding new sources of revenue to securing the commitment of their people and the loyalty of their customers. More important, we learn the secrets to becoming a successful entrepreneur, including how to build a firm foundation, how to ensure a steady cash flow, and how to create legendary service. In addition, the book offers invaluable advice, delivered through One Minute Insights, from such entrepreneurs and thinkers as Sheldon Bowles, Peter Drucker, Michael Gerber, and Charlie “Tremendous” Jones.

Today, in the midst of the largest entrepreneurial surge in U.S. history, four out of five small businesses continue to fail. THE ONE MINUTE ENTREPRENEUR offers businesspeople and would-be entrepreneurs a treasure trove of wisdom on how to think, act, and succeed in creating and sustaining a business, no matter what their industry.

Author(s): Don Hutson
ISBN 13: 9780385526029
Pages: 144
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Title: Everyone's a Coach: Five Business Secrets for High-Performance Coaching

Are the people who report to you giving you their best? Is your team—whether a group of employees, a classroom of students, or your family—performing at its fullest potential? NFL coaching legend Don Shula and renowned business consultant Ken Blanchard team up in Everyone's a Coach to share their secrets for inspiring others to greatness. At the heart of their book is a simple acronym that describes the qualities of an effective leader: -Conviction-driven—never compromise your beliefs. - Overlearning—practice until it's perfect. - Audible-ready—know when to change. - Consistency—respond predictably to performance. - Honesty-based—walk your talk. Using an effective 'tag-team' approach, Shula and Blanchard personally 'unpack' the five leadership secrets behind this acronym. First, Shula tells you how each coaching concept worked on the field. Then, Blanchard explains how to apply that concept to your leadership situation. Complete with a self-test for measuring your personal coaching effectiveness, Everyone's a Coach will help you unleash the excellence in anyone.

Pro football's winningest coach teams up with the world-renowned management consultant and co-author of The One Minute Manager series to reveal five key strategies for winning that can be applied in all aspects of business. Appeared as a cover story excerpt in the April 1995 issue of Success.

Author(s): Don Shula
ISBN 13: 9780310208150
Pages: 208
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Title: The One Minute Manager Audio Collection

Author(s): Blanchard, Kenneth , Lorber, Robert , Johnson, Spencer
ISBN 13: 9780743596510
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Title: Lead Like Jesus: Lessons from the Greatest Leadership Role Model of All Time

Author(s): Ken Blanchard, Phil Hodges, Lee Ross, Avery Willis
ISBN 13: 9781404101227
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Title: Whale Done Parenting: How to Make Parenting a Positive Experience for You and Your Kids

<p>What does raising children have to do with training killer whales? More than you'd think. Mega-selling author Ken Blanchard teams up again with his Whale Done coauthors to show how positive reinforcement techniques used by trainers at Seaworld can help parents bring out the best in their children.</p>
Author(s): Ken Blanchard
ISBN 13: 9781605093482
Pages: 168
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Title: The On-Time, On-Target Manager: How a Last-Minute Manager Conquered Procrastination

<p>Ken Blanchard's phenomenal bestsellers, such as <b>The One Minute Manager</b> and <b>Raving Fans</b>, have made him a globally recognized business legend. Millions look to Blanchard for innovative approaches to management, leadership, customer service, and much more. Now, he has joined with noted business author Steve Gottry to explore one of the most common and insidious problems plaguing the workplace—procrastination.</p> <p><b>The On-Time, On-Target Manager</b> is the story of Bob, a typical middle manager who puts things off to the last minute. As a result, he misses deadlines because his lack of focus causes him to accomplish meaningless tasks before getting to the important things. Like many professionals, Bob rationalizes, justifies, and tries to explain. Luckily, Bob is sent to his company's CEO—which stands for "Chief Effectiveness Officer"—who helps him deal with the three negative side effects of procrastination: lateness, poor work quality, and stress to himself and others. Bob learns how to transform himself from a crisis-prone Last-Minute manager into a productive On-Time, On-Target manager.</p> <p>With this engaging parable, Blanchard and Gottry offer practical strategies any professional can put into practice to improve his or her performance.</p>
Author(s): Ken Blanchard
ISBN 13: 9780060574598
Pages: 144
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Title: Lead Your Family Like Jesus: Powerful Parenting Principles from the Creator of Families

Does your family need a five-star general at the helm? A psychologist? A referee? Ken Blanchard, best-selling co-author of The One Minute Manager and Lead Like Jesus, points to a better role model: the Son of God. Joined by veteran parents and authors Phil Hodges and Tricia Goyer, renowned business mentor Blanchard shows how every family member benefits when parents take the reins as servant-leaders. Moms and dads will see themselves in a whole new light—as life-changers who get their example, strength, and joy from following Jesus at home. This user-friendly book’s practical principles and personal stories mark the path to a truly Christ-centered family, where integrity, love, grace, self-sacrifice, and forgiveness make all the difference. Tyndale House Publishers

Author(s): Tricia Goyer
ISBN 13: 9781589977204
Pages: 208
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Title: Great Leaders Grow

Author(s): Blanchard, Ken/ Miller,
ISBN 13: 9781611746570
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Title: Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

<br> Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In <i>Customer Mania!</i>, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&amp;W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: <p><b>? Set Your Sights on the Right Target.</b> The bottom line grows from taking care of customers and creating a motivating environment for your people.</p> <p><b>? Treat Customers the Right Way.</b> Determine the kind of experience you want your customers to have as they interact with every part of the company.</p> <p><b>? Treat Employees the Right Way.</b> Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture.</p> <p><b>? Build the Right Kind of Leadership.</b> You can't do it all yourself, so let your people put their own brains to work and then support them all the way.</p> <p> By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, <i>Customer Mania!</i> is a vital tool for enhancing their experience -- and their customer's.</p>
Author(s): Ken Blanchard
ISBN 13: 9780743270281
Pages: 208
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Title: Empowerment Takes More than a Minute 2 Ed

<p>"Empowerment Takes More Than a Minute" explains that empowerment is not "giving power to people." Rather, it is "releasing the knowledge, experience, and motivation they already have."</p> <p>Drawing on ten years of research and consultation with a wide variety of leading companies, the coauthor of the One Minute Manager series joins forces with a motivational speaker and an internationally known management educator and consultant to identify three keys to making empowerment work in organizations--both large and small. 14 charts. </p>
Author(s): Ken Blanchard
ISBN 13: 9781576751534
Pages: 135
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Title: The 3 Keys to Empowerment: Release the Power Within People for Astonishing Results

<p>"Empowerment" can be a mind-numbing topic, but in The 3 Keys to Empowerment, Ken Blanchard and his coauthors use concrete examples, a Q&amp;A format, case histories, and entertaining sidebars to keep the discussion lively. The authors show that empowerment is not about giving people power, it's about releasing the power they already have.</p> <p>Expands on three main keys to empowering others, focusing on the idea that empowerment is simply a way of releasing the power people already have inside them. Hands-on guide for managers to create a culture of empowerment in the workplace, providing a set of actions and issues that arise during all stages of the quest for empowerment. </p>
Author(s): Ken Blanchard
ISBN 13: 9781576751602
Pages: 298
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Title: One Minute Apology: A Powerful Way to Make Things Better

<p>With his phenomenal bestsellers <b>The One Minute Manager</b> and <b>Raving Fans,</b> Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.</p> <p>Using Blanchard's signature breezy style, <b>The One Minute Apology</b> tells the story of a Young Man who wants to help his mentor, a company president, face and deal with some crucial mistakes he has made. For advice, the Young Man turns to a family friend, the <b>One Minute Manager.</b> What begins as a beautiful country weekend turns into an enlightening few days when he discovers what it truly means to apologize effectively when we have done something wrong. Through this engaging parable, Blanchard and McBride teach readers step-by-step how to accept responsibility for their errors and deal with the cause of the damage while maintaining a genuine sense of integrity.</p> <p>Destined to join Ken Blanchard's other groundbreaking classics, <b>The One Minute Apology</b> offers businesspeople — and just about anyone — a cogent and clear-headed way of approaching one of life's most perplexing dilemmas: how to accept that we have made a wrong decision and how to correct it by making a meaningful apology. The techniques described in this simple but profound story will have significant results at work and at home.</p>
Author(s): Ken Blanchard
ISBN 13: 9780688169817
Pages: 128
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