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Black Box Thinking: Why Most People Never Learn from Their Mistakes--But Some Do


So why don't we all embrace the aviation approach to failure rather than the health-care approach? As Matthew Syed shows in this eye-opening book, the answer is rooted in human psychology and organizational culture.

Author(s): Matthew Syed  

ISBN 10: 1591848229
ISBN 13: 9781591848226
Pages: 336
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